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CRYSTAL WHOLESALE TRADE HUB

Shipping Policy

SHIPPING OUTLINE

  • All our products are ship from US warehouse.
  • No minimum order quantity.
  • FREE Shipping on orders over 10kg(22lbs).
  • After the order is placed, the items will be delivered to you in 2-5 days.
  • We only ship orders to Continental US,Currently we DO NOT ship to Alaska, Hawaii, and Puerto Rico.

Shipping Fee:

Order over 10kg(22lbs)

  • Free Express Shipping
  • You will receive the goods in 2-5 business days.

Order less than 10kg(22lbs)

  • Shipping fees $6-16,according to different weight.

2. Shipping to Alaska and Hawaii:
Unfortunately, we are unable to provide standard shipping rates for Alaska and Hawaii due to their remote locations. Shipping costs to these regions are comparable to air freight charges. To place an order for delivery to Alaska or Hawaii, please visit our main website.

3. Average Processing Time:
Our average processing time for orders, excluding weekends and holidays, is 45 hours.

While the majority of orders are completed in less than 2 business days, orders placed during weekends and holidays will start processing after the holidays.

4. Delivery Time:
We utilize UPS ground shipping for all orders, which typically takes 1-3 business days for delivery.

Once your order has been shipped, you will receive an email containing a tracking number.

We closely monitor the status of your parcel to ensure a smooth delivery process.

If it has been more than 8 business days since your order was shipped and you have not received it, please reach out to us. We will assist you by communicating with the shipping carrier on your behalf.



5. Reporting Loss, Damage, or Defects:
In the unlikely event of loss, damage, or defects, please report the issue within 48 hours of receiving your order.

Before processing a refund, we kindly request your cooperation in providing photos that document the damaged items, along with any relevant packing materials and shipping boxes.

If you have any questions or concerns regarding our shipping practices, please don't hesitate to contact us at crystalswholesaleusava@gmail.com.